Cloudforce 2010 – Register Now

August 31st, 2010

It’s that time of the year again. The salesforce.com team are in town and are all set to host Cloudforce 2010 in London.

For those that are new to the Cloud or salesforce.com, Cloudforce is an annual event that allows you to ‘Experience at first hand, the mobile, collaborative and social innovations that are driving the Cloud 2 revolution.’

Join salesforce.com Chairman and CEO Marc Benioff and cloud leaders VMware and BMC for the enterprise-computing event of the year. Hear from customers who are adopting Chatter in their business to drive collaboration and increase productivity across their sales and service teams, and the entire enterprise.

It might be that through ROD you’ve been introduced to the Cloud, or that you’re looking to move in that direction. Whichever scenario you’re in then attending Cloudforce would be a great event for you.

Registration is free (but space is limited). Some key elements will include:

See the latest cloud breakthroughs—featuring live demonstrations from companies that are using cloud computing, Chatter, the Sales Cloud, the Service Cloud, and Force.com to lead their industries and grow their business.

Learn how Chatter boosts CRM adoption and productivity of sales and service professionals

Hear how companies are using Chatter across the enterprise to break-down business silos and create collaborative companies

Discover how to make custom applications collaborative and social with just a few clicks

Test drive the latest cutting-edge applications from salesforce.com and our partners

Lunch is included. And you can top off your day by networking 1:1 with cloud computing experts, salesforce.com customers, and partners in our Cloud Expo.

Register by clicking here

If you would like to meet up with any of the ROD team to discuss a career in the cloud, job prospects or training, then please email rod@resourceondemand.com and we can arrange to meet with you.


How to quit a job

August 11th, 2010

The internet has been lit up this week with a clever campaign that went viral, featuring a ‘girl next door’ who dramatically and stylishly quits her job by taking 33 photos of herself with a hand held white board, each picture with a different message on the white board.  She then emailed this message to everyone in her office so that they all saw it at the same time on a Monday morning.

It was a very unique (funny/stylish/original) way to quit and one which caught the imagination of people everywhere, until The Chive revealed it was a hoax and purely done for fun.

You can read the original email and see the photos in full on The Chive website.

This hoax was so popular in fact that 238,000 people shared it on Facebook and 31,000 tweeted it.  It did however trigger talk around water coolers and on blogs, of ways that people would quit and if employees are actually happy in their jobs.

At ROD the conversation that we had revolved around ‘If people do quit, why is it important that they stick to their guns and don’t then accept a counter offer?’  We feel strongly that accepting a counter offer from your current employer when you hand in your resignation can be one of the biggest mistakes you’ll make in your career.

So if you are thinking of handing in your notice and beginning in a new role, here’s our list of seven reasons why you should not accept a counter offer after handing in your notice.

1) If you have been offered a new title and lovely promotion / pay rise – why do you think it took a resignation to surface it? Is this promotion or pay rise based on merit?  Or is it purely because you put a gun to their head and they panicked?

2) Your Manager will have to replace you if you leave and this is very time consuming and costly for them. Would you agree that it is easier for them to offer you more money and / or a new title than it is to replace you?

3) If you were to accept the counter offer, how do you think your boss will view your loyalty?  They may well say it’s forgotten about but we guarantee that every future sick day or dentist visit will be viewed with suspicion.

4) How much respect do you think they will have for you if you stay?  They will feel that they have pulled the wool over your eyes and that they are in control of your career and not you.

5) The majority of people resign for reasons other than money, although when extra money is dangled in front of them they feel compelled to stay. In most cases the real reason for wanting to leave will re-appear in the very near future when the novelty of a little extra money has worn off.

6) Why should a company keep someone who didn’t really deserve a promotion and instead received it in reaction to a fear of departure? When the market dips, as it inevitably does, you will be at the top of the list of people asked to go.

7) Think about the other company (or companies) that have offered you other opportunities. What will they think of someone who used them to get a pay rise at their current company? Individual industries can be very incestuous and you don’t want to be thought of as someone who plays companies off against each other.

If your main motivator for looking around is more money then before you go out on interviews and start receiving offers – walk into your bosses office right now and ask him for a pay rise. If he says no then you know that any offer at resignation stage is an act of desperation, but if he says yes then you have just saved yourself alot of time and effort!

So we hope this helps, but we wouldn’t recommend quitting using photos and a white-board to hand in your notice.  A simple polite conversation and written notice will suffice.


Should I really be hosting everything in the ‘Cloud’?

August 5th, 2010

Should you host everything in the ‘Cloud’? Well, lets start by defining what we mean by the ‘Cloud’ – Cloud Computing is Internet-based computing whereby shared resources, software, and information are provided to computers and other devices on demand via the internet. In terms of hosting in the Cloud, what we are specifically talking about is using another Companies web serving infrastructure (hardware and software) to store our data and control access to how we use that data.

In short, there are two principal questions; Should we store all of our data outside of our direct control; and should we pass control of who and how our data is used to someone else.

Should I really be hosted everything in the cloud banner

Data security (access) and reliability (back up) become a focus. A simple way to evaluate the questions of access and back up are to explore whether (your) business can offer more or less security of access and back up reliability than the hosting company. On the basis that the Company providing the ‘Cloud’ can accurately communicate the exact level of access security and reliability that they can offer then this should be a straight forward question to answer.

The next part of the answer should relate to the question of ’should’. For a business to provide a comparative level of security and reliability to a dedicated hosting company is certainly possible, but at what cost. Is the cost of providing the same (or higher) levels worth the cost? Cost in terms of cash yes, but also the return on the use of that cash. Are there other areas of the business who could use that available budget to increase sales or profit? ie the money could be better used to grow the business.

Clearly, the large corporations of this world have the available budgets and IT departments to make providing their own infrastructure a possibility, for SME’s there is just no logical comparison between running a server in a moderately secure office to using dedicated Cloud based services – the feature list for dedicated Cloud hosting is almost certainly going to exceed what could reasonably be acheived by any SME.

As for everything – one would argue that there is certainly no point splitting some data in the ‘Cloud’ with on-premise if it can be avoided. The additional costs of using Cloud and non Cloud infrastructure should make this certainly not a good use of the options, and additional integration complexity can be an expensive problem to solve.


Facebook to use Chatter

July 26th, 2010

In one of the more interesting news stories of last week, salesforce.com announced that they had signed Facebook as a CRM customer.

Salesforce.com CEO Marc Benioff talked so much about the Facebook imperative that he landed the social networking giant as a customer.

Salesforce.com said Wednesday that it has landed Facebook as a CRM customer for its sales operation. Under the deal, Facebook will use Salesforce.com’s Sales Cloud 2. The system is deployed.

With the move Facebook gets access to Salesforce.com’s Chatter, which is designed to be the Facebook of the enterprise.

Salesforce.com Chatter

In fact, Facebook and Chatter already look like they were separated at birth.

“Salesforce.com lands Facebook as a customer” was originally published at ZDNet.


How the Cloud Changed the World’s Oldest Newspaper

July 7th, 2010

Computer World recently published a very insightful article by Bernard Golden, regarding how The Daily Telegraph embraced Cloud Technology to cut costs but also to increase the offering that they provide to their readers. He writes:

The most fascinating presentation of the event was by Toby Wright, CTO of the Telegraph Media Group, publisher of the Daily Telegraph, the oldest continuously publishing newspaper in the world. Wright presented a cloud adoption strategy that was compelling, to say the least.

Daily Telegraph Cloud Graphic

As background, it’s no secret that the newspaper business is in a terrible state. My local paper, the San Francisco Chronicle, suffered something like a 30% drop in circulation over the past five years. The Telegraph is also suffering a continuous shrinkage in circulation as well. So when Wright took over responsibility for IT, his first task was cost-cutting. His next was changing the way IT works at the Telegraph, and cloud computing is a central part of that process.

I was struck by how much the Telegraph is “living the cloud vision.” While other companies are performing cloud strategy assessments or implementing pilot experiments, the Telegraph is moving headlong into an asset-lite, cloud computing future.

To read more of this article, head over to Computer World.


Video: Your first steps to becoming a salesforce.com consultant

June 29th, 2010

There are many people looking for ways to get into the salesforce.com ecosystem.

In this video Lee Durrant, MD of Resource on Demand (ROD), talks you through your first steps to becoming a salesforce.com consultant.

If we can assist you in becoming a salesforce.com consultant or you would like to talk to us about your options please either email us: rod@resourceondemand.com or phone us on 020 8123 7769


Online Networking: Improving your online presence

June 22nd, 2010

Today’s job marketplace has evolved to the extent that recruiters and employers are now hunting online for their next candidate, but all too often they’re not finding the candidates they need or are missing good candidates due to out-of-date online profiles.

At Resource On Demand we firmly believe in candidates having strong online profiles.  Believe it or not most companies will Google you before they hire you, so make sure what they find is the best professional presence that you can offer.

To this extent we came across an interview with Pete Crosby, COO of  Viadeo, who shares some great tips on how to have a good online presence. Enjoy and then implement for yourself.

How important a role are social networks currently playing in helping job seekers find employment?

Well, it’s very important. In fact, something like 60 percent of employers are now searching on professional social networks for candidates and they’re looking in advance of job interviews to see what your profile says about you. But the most crucial thing is that when they search Google, if they don’t find a professional profile, what do they find instead? And frequently, they find something that you don’t control and so the most important thing about a professional network is to have a profile, update it, keep it refreshed which means that when the employer does run the search they find information that you’re in charge of rather than information about you or those slightly embarrassing Facebook photographs that you wish you hadn’t posted.

In your experience does job seeking and recruitment activities represent a significant part of what goes on in professional social networks?

Yes. In fact it’s the biggest reason that people use a professional social network. Something like 40 percent of our members tell us that they are using our service either to recruit or to be recruited. But there’s a hidden number behind there as well because, of course, what social networks represent is not active recruitment but, in fact, passive recruitment which means that even though you can use our service, and we’ll talk about this shortly, for contacting recruiters, for advertising yourself, in fact what we tend to find is that recruiters contact you. And they contact you because they use our back-office recruitment systems to access more sophisticated search mechanisms to look for the right candidates and then they send the mail directly to the right candidate based upon the search criteria and the key words they’ve used. And the majority, almost 90 percent of our members, leave that box ticked which says I’m happy to receive job offers and suggestions from recruiters because, of course, even if it’s not the right job for you, you don’t regard it as spam; it’s kind of flattering and, of course, hundreds and thousands of our members have found jobs in that way.

What advice would you give to someone who is actively seeking employment through a networking site such as Viadeo or LinkedIn?

Ok, well there’s three things and I’ll start with the basic and the basic is that you must have your profile up to date. What you can now do, increasingly, is create a rich media profile. That means rather than simply transcribing your resume in to your professional profile, which is fine and is important, you can now, for example, include a presentation which you’ve done or perhaps you want to include in your profile a YouTube video of you speaking at a conference or perhaps; quite an exciting company we’re working with in London called Inspire Interns and work with recent MBA graduates; they do a 60 second video of you talking to camera. You can imbed that in to your profile which, number one, could be really interesting for the potential employer and, number two, is different and anything that’s different stands out and helps you go through that initial first sift where employers are looking for something that makes you stand out from the crowd.

So, number one, obviously update your profile. Number two is to be active. If you are active on the network then people who search for you will find you at the top if the list. What does that mean? If you’ve got a complete profile with a photograph you’re going to come at the top of the search. If you answer questions in the expertise section on Viadeo then you’re going to come nearer to the top of the search and you’re going to appear to be active and knowledgeable. Ask for recommendations from previous employers or from a colleague; ask them to talk about you because it adds weight, it adds third party substance to your profile. And finally, I would suggest joining a community. If you join a community you start to network online with people who are based in your industry; you start to make contacts in just the same way you would in an offline event and, of course, the majority of jobs are got through third party contacts and your extended network, if it has 100 people in it, your extended network will be about half a million people. So, all of those people you’re connected to and, of course, for many of us that’s the way we got our job; it’s through connections.

Pete Crosby, COO of Viadeo

Can you explain the difference between active and passive recruiting?

If you are actively recruiting then what will happen as the candidate is you’ll go and look for advertisements and will respond to advertisements. We have thousands and thousands of advertisements and people respond to them all the time and they’re very successful. What’s the game changer is that the recruiter can start to actively hunt for you so if your profile has the right key words, the right level of experience; let’s talk about a Digital Marketing Manager based in London. If you type in ‘digital marketing’ as a recruiter and you look for five years experience or more and you want to see a couple of marketing associations name checked in there as well and you want to be sure that they’re in the UK in the South East of England, you’re going to get the 30 million Viadeo members down to a much smaller sub section and then you can start to filter and filter and filter. And the guys that come at the top of that search will probably receive an e-mail from the recruiter; this is what we call passive recruitment. You might be in work, you might not be in work, but you have a good resume and you receive contact from the head hunter which enables you to organize and interview; organize a consultation. And we find that that increasingly is the way that people are starting to get recruited on Viadeo.

Is there a lot of cross border recruitment activity and do you need to be on a professional networking site to be noticed?

Yeah, well first of all I would go a step further and say that it’s important to be on more than one professional social network. Not doing so would be a little like advertising on ITV and not advertising on Channel 4; it doesn’t make any sense. You want to be in the place where the recruiter is looking and the recruiter looks in multiple locations. Talking of cross border, Viadeo is particularly strong in mainland Europe, in China, in India and in the emerging Nations. You want to be on LinkedIn though if you’re in America, of course you do, because that is where the recruitment is taking place. So, it’s important to be on a number. In fact, if you’re in the German countries then there’s another competitor there as well. I wouldn’t say for a moment that you should be on one Network but that you should be on multiple networks.

So, finally, is it important to have a presence on a professional networking site?

No question. The market in our view for professional networks at the moment stands at about half a billion professionals and right now about 70 to 80 million of those professionals are online which is about 15%. But it’s growing and it’s curving very, very rapidly. What we really saw in the financial crisis was, at that point, were people realized that the job market wasn’t so secure and had to do all the things they could possible do to maximize their potential and those people that have the professional profiles, those people that when you search on Google you find a professional description which is maintained personally, has connections, they’re able to hunt for jobs successfully online, those people have an advantage in the job market. However, it’s a good question because there are some industry segments, particularly in some of the emerging Nations, where it’s not yet essential. But it will be, there’s no question. And in order to be ahead of the game, particularly in the UK, the US and the English speaking world, in Europe, in China, in India, it’s absolutely essential to have a profile on a professional network.


Salesforce.com Makes Forbes’ List of the 100 Most Trustworthy Companies

June 9th, 2010

This week Forbes confirmed what we’ve long since known, that salesforce.com is not only one of the best companies around, but that they are also ethical, responsible and trustworthy, as they enter Forbes’ list of the 100 most trustworthy companies.

Most notably, salesforce.com was ranked amongst the top 10 of the most trustworthy large-cap companies. The annual list, compiled by independent financial

analytics company Audit Integrity, is made up of the American businesses that have consistently demonstrated transparent and solid corporate governance and management.

“It is a tremendous honor to make Forbes’ List of the 100 Most Trustworthy Companies,” said Marc Benioff, chairman and CEO of salesforce.com. “Business transparency is incredibly important to our organization and we are therefore extremely proud of this accomplishment.”

At Resource on Demand we very much enjoy partnering with salesforce.com in their foundation scheme, which according to their website has given 192,972 volunteer hours, 8,539 donated and discounted licenses and $20,190,348 to enable positive and social change.

Our involvement with the foundation is set to reach new heights soon, so watch this space, but we are immensely proud to work in an ecosystem that has such a positive reputation.

If you want to work within the ecosystem as well, we can assist you in training and placing you with the right organisation for you, just contact us on 020 8123 7769 or email us using rod@resourceondemand.com and we’ll get you started.


9 Tips to Cracking the Cloud

June 2nd, 2010

We’re always being asked how candidates can ‘get into the cloud’, so here’s our top tips, but don’t just pick one, go through all of them and if you really want to work in the salesforce.com ecosystem – do as many of these as you can.  It will pay off.

1.  Do not underestimate the effect of demonstrating enthusiasm and persistence when attempting to break into the salesforce.com ecosystem. Do online training, get certified, push yourself into the salesforce.com world.

2.  Try and identify areas of salesforce.com technologies and features that you are not aware of and learn about them. See what experienced salesforce.com Consultants and Developers are talking about on forums such as this one.

3.  Be prepared to attend events, and when you do attend don’t just shuffle around on your own – Network, Network, Network!

4.  Continue networking online, through Twitter, Facebook, Linkedin and Viadeo.

5.  Relationships are very important in the salesforce.com ecosystem as it is currently very close knit – so your reputation and history will follow you!

6.  Be prepared to start building from the ground up, remember, 3 months is a long time in this industry and progression can be swift.

7.  There is a wide cultural range of consulting partners for salesforce.com, find the organisations that you would like to work with and tell the recruiter that you are dealing with.

8.  Also, be willing to get involved and possibly keep your expectations on salary flexible – at least until you have proved your worth to your employer.

9. Offer yourself to ROD’s Volunteer programme. If you have the time, ROD can help you in offering your services to a charity organisation that uses salesforce.com. This will give you some real world salesforce.com exposure and provide you with a salesforce.com recognised project to put on your CV.


Chatter: How good is it really?

May 19th, 2010

It’s now four months since salesforce.com announced the private beta launch of Chatter and many people have been experimenting with their new Cloud Collaboration tool, so how good is Chatter, really?

Chatter was hailed as revolutionary when it was unveiled at Dreamforce in November 2009.

Salesforce.com describe Chatter as a collaboration tool that allows you to stay on top of what’s happening in your company with real-time updates on people and groups, important documents, and your top deals and accounts.

After playing, experimenting and testing Chatter, it wouldn’t be unjustified to describe it as a game changer, through allowing you to connect with co-workers, projects and accounts in a way that increases productivity and inter-work efficiency.

Imagine being able to see what colleagues are working on, being able to answer their questions within Chatter without your inbox being bombarded with ‘request emails’, only reading and contributing your thoughts to relevant topics and all in a Facebook style with short updates and then follow-up comments (which also allows attachments.) This is the future of real-time collaboration and it comes in the shape of Chatter.

The initial concern was that it was another communication tool that would distract from tangible work; however anecdotal evidence and first-hand experience is that your inbox will begin to get quieter, whilst your productivity and input from colleagues will increase.

Marc Benioff said that: “We are in the era of Cloud 2, where social networking use has surpassed e-mail, Facebook and YouTube use have outpaced search, and new mobile devices like the iPad are creating entirely new ways to interact with information”.

You shouldn’t embrace Cloud 2 because it’s the new buzzword, you should embrace it because it will benefit your business.


 
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