Resource on Demand

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Pathways to becoming a salesforce.com Administrator

Are you interested in becoming a salesforce.com administrator?  Not sure what to do or where to go next?  Here’s the ROD guide to becoming a salesforce.com administrator.  If you have any questions just phone us on 020 8123 7769 or email us: rod@resourceondemand.com

What is a salesforce.com administrator ?

Administrators are critical to a company’s ongoing success with Salesforce.com CRM Services.  They will have a broad knowledge of Salesforce applications; and the ability to configure and manage Sales and Service Cloud applications, as well as suggesting ways for your company to get even more from additional features and capabilities in current and future releases.

Tell me more…

With an Administrator credential (from salesforce.com), you’ll demonstrate your core knowledge and your ability to take on the responsibilities of this job. It’s an important investment in your career as an Administrator. To earn these credentials, you must pass a multiple-choice exam at a testing center or in an online-proctored environment.

This credential makes you highly desirable as a candidate for salesforce.com administrator roles, and your first salesforce.com job won’t be far behind!

I don’t have experience of salesforce.com

Then let’s start with some training.  Salesforce.com provide some superb free online training; they say:

To start building your Salesforce.com and Force.com skills, take advantage of these short online tutorials. These are samples from our full Premier online training catalog, which contains more than 100 titles and is updated monthly.

Click here for free online training from salesforce.com: 

I do have experience of salesforce.com

Then the administrator learning path is the next step for you.  This is a superb track provided by salesforce.com, it will help you get up to scratch with skills and knowledge, simultaneously training you up for salesforce.com certification.

salesforce.com say:

To get started, take Administration Essentials within a month of becoming an administrator. Then take your implementation and career to the next level with Advanced Administration. Our top-rated instructors will take you through hands-on exercises, answer your questions, and share best practices from experts around the world.

Are you a new Salesforce CRM administrator? Or a veteran ready to help your company solve complex business problems and get more out of Salesforce CRM? Either way, the administrator learning path is for you. It’s the quickest way to get up to speed and to perform at your best. Along the way, prove your skills by earning an exclusive salesforce.com certification.

I’m ready.  How do I get a job as a salesforce.com administrator ?

Resource on Demand are the original and best salesforce.com recruitment company in the UK, as such we have roles available in a number of leading companies, who either use or implement salesforce.com, in the UK and beyond.  We’ll talk you through the steps needed (training; certification) and then help you to find a role ideal for you.  We never fill a role just to tick a box, so you can be assured that we’ll find a role that suits you.

We need a salesforce.com administrator, can you help?

We have a number of certified salesforce.com administrators who are actively looking for a role in the cloud, as well as developers, architects and consultants.  We would be happy to talk to you about your needs and then introduce you to some candidates, who we feel would help to drive your company forward and suit you and your company.

Just phone us on 020 8123 7769 or email us: rod@resourceondemand.com and one of our team will be happy to help.

Salesforce, salesforce.com are trademarks of salesforce.com, Inc


A complete history of Cloud Computing – Infographic – 1961 – 2010

By 2020 the cloud computing market is forecast to exceed $241 billion – but how did we get here? Where did it all start?

Though the actual history of cloud computing is not that old (the first business and consumer cloud computing services websites – salesforce.com and Google, were launched in 1999), its story is tied directly to the development of the Internet and business technology, since cloud computing is the solution to the problem of how the Internet can help improve business technology.

Business technology has a long and fascinating history, one that is almost as long as business itself, but the developments that most directly influenced the history of cloud computing start with the emergence of computers as providers of real business solutions.

Produced by salesforce.com for Social Success. Click to read more on the history of Cloud Computing by Salesforce.com.


Do.com review

Salesforce.com launched do.com a few months ago. Since then we’ve had the chance to play with it and really put it through its paces. This month Mark (who works in Marketing at ROD) gives us his thoughts on Do.com

Firstly, I must admit to being incredibly unimpressed by do.com when I got an early invite. It looked, at first glance, like a basic to-do list. Why was this different, there are hundreds of productivity apps out there, is it better (for example) than rememberthemilk?

But knowing and loving salesforce.com, I gave it a go and after playing with it and really using it for work, I’ve been won over.

Three things I love

:: Do.com syncs effortlessly with my iphone, ipad and browser;

:: You can convert do.com notes into a task. Perfect for post-meeting organisation;

:: It has comments sections on each task. Ideal for discussion within a task – further ways to reduce inbox clutter through collaboration!

Three things it needs

:: A like button on the comments section, like on chatter. It allows an acknowledgement and signalled that you’ve read and approved a comment.

:: An actual iPad app, rather than an iPad optimised site.

:: Further integration with Google Calendar (through Google Apps), so you can sync your task deadlines with your calendar.

Have you used it?

Use the comments box below to let us know what you think of do.com, we’d love to know.


Register now for the Cloud Computing World Forum

ROD has just registered for the Cloud Computing World Forum and if you’re going we’d love to connect with you.

If you’re not going, CCWF have helpfully put together ten reasons to attend!

1. Meet over 4,000 senior IT decision-makers from around the globe

2. 150 seminars across 8 theatres, including the Microsoft Theatre and all new Google Theatre

3. 120 global exhibitors helping you discover the latest and most innovative IT products

4. Make connections with business partners and peers through our unique networking program

5. Case studies relevant to all business types giving you the clearest industry picture

6. All the latest topics covered by leading industry experts, including SaaS, Security, Big Data, PaaS, Mobile, Public Sector, Virtualization, Communications, Social, CRM and more

7. Hear from Microsoft customers and partners in the Cloud Power theatre and Microsoft Partner Zone

8. Co-located with the CDN World Forum – leading 2 day conference on Content Delivery Networks

9. Attend the Cloud Computing World Series Awards including free networking evening and ceremony

10. 5 free-to-attend theatres, 2 paid to attend/VIP theatre streams and our unique Executive Leadership Summit

We’d like to add an eleventh – we’ll be there!

Some keynote speakers who might interest you: Wener Vogels, VP & CTO, of Amazon. Ricky Santos, VP of Cloud Solutions at Dell, as well as the infamous John Sculley (right), who was hired by Steve Jobs as the new Apple CEO with the legendary line: “Do you want to sell sugar water for the rest of your life, or do you want to come with me and change the world?”

CCWF is happening on 12th and 13th June 2012 at Earls Court and it’s free to register.

Register for it here, then connect with us and we would love to meet up.


Press Release: Cloud Architects will become the new Investment Bankers

Thursday 16th February 2012) London, UK. All eyes are on the cloud, as leading recruiter Resource on Demand today announces ‘Cloud Architects’ to be the hottest job role of 2012.

Resource on Demand Operations Director, Theresa Durrant, said:

“The job role that we believe can radically affect change in organisations, through their use of cloud technology, through their profit levels and through demand for their services, is the Cloud Architect. These individuals will be highly paid for their skill set, will be much sought-after and will bring great value and a pioneering spirit to their organisations.  2012 will be the year of the Cloud Architect.”

Resource on Demand MD, Lee Durrant, said:

“Cloud Architects will become the new Investment Bankers. Until late in 2011, many technology roles weren’t specific. There was a tendency to have a monolithic technological guru in place, rather than several well positioned individuals with different but overlapping skills. The trend, which we’re beginning to see, is less towards broad generic tech roles, and more towards very well defined tech roles.

Cloud Architect is the epitome of this trend. In the face of a double-dip recession, organisations are looking for individuals who can influence and radically affect outcomes. Cloud Architects are people who can revolutionise the way an organisation works, whilst fundamentally improving their bottom line.”

The role of a Cloud Architect differs from an Enterprise Architect. Cloud Architects would have all the skills of an Enterprise Architect, but would also have a fuller understanding of how to configure IT assets around the needs and demands of a business; as well as an in-depth grasp of service-oriented architecture.

Those wishing to be considered for Cloud Architect roles should also have full understanding of a myriad of cloud services, including Hybrid, Public and Private.

At the end of Q3 2011, Resource on Demand announced that cloud recruitment figures were up by 52.9%. More defined roles, such as Cloud Architects, Data Scientists and Social Media Architects will continue to fuel this growth well into 2012, where the Cloud bubble shows no sign of bursting.

Resource on Demand is a specialist in placing and training salesforce.com candidates, through working closely with salesforce.com and the cloud ecosystem.

ENDS


FinancialForce.com Named CRM Watchlist Winner

FinancialForce.com, the cloud applications company, today announced it has been named ‘Broad Brush Winner’ by CRM thought leader Paul Greenberg on the prestigious 2012 CRM Watchlist.

Greenberg is the author of the best-selling ‘CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers’ and is considered a thought leader in CRM.

He says: “There is no doubt about this one. FinancialForce.com has been a, if not the leader for back office financial applications for a long time… These guys have nailed a position as a Broad Brush winner because they provide the contemporary ancillary services that CRM practitioners need to make their offering stronger.”

The CRM Watchlist is highly regarded within the industry and is comprised of companies that Greenberg believes “we all should be paying serious attention to, regardless of size or revenue, because one way or the other they are going to make a difference in a customer-centric world — at least from the standpoint of technology and innovation in that area.”

This prestigious industry award comes on the heels of several significant accolades for FinancialForce.com in the last year, including being named a Red Herring Global 100 winner; earning a place in the Red Herring Top 100 North America; receiving a THINKstrategies Best of SaaS Showplace (BoSS) Award; being recognized as the Best Cloud Offering in the EuroCloud Awards; and being selected as finalists in the SIIA CODiE Awards.

“This has been a break-out year for our organization, topped off by our being honored with several notable industry awards,” said Jeremy Roche, CEO, FinancialForce.com. “We are excited about our growth and look forward to another successful year in 2012.”

FinancialForce.com are a cloud applications company who focus 100% on building business applications for Force.com, the world’s leading cloud computing platform from salesforce.com. Their applications include Accounting, Billing, Professional Services Automation (PSA) and Services Resource Planning (SRP). They serve fast-growing organizations and dynamic enterprises, helping them to align Finance, Sales and Service in a way that enables profitable growth. They are backed by two of the biggest and best players in the business, UNIT4 and salesforce.com.

To learn more please visit www.FinancialForce.com , follow them on twitter @FinancialForce or visit their Facebook page http://www.facebook.com/FinancialForce 


De Montfort University launches UK’s first digital marketing and social media degree.

First schools and now Universities continue to innovate their offering to reflect the needs of the corporate environment.

This is a unique degree course that combines two critical areas in marketing and has the backing of a major blue-chip organisation and a leading social media agency is now recruiting its first students.

Launched by Leicester Business School at De Montfort University (DMU) in Leicester, the BA (Hons) Digital Marketing and Social Media – the first single honours degree to offer this combination – will equip graduates with the skills they need to get a head start in the fast-growing digital marketing sector.

With input from computing giant IBM, the course has been designed to incorporate key subjects such as interactive marketing, online customer engagement analysis, online media design and social media management.

The Single Honours course has been developed as a result of growing demand for graduates with digital marketing skills – and course leader Dr Anne Broderick believes that its innovative syllabus and emphasis on practical skills are just what employers have been waiting for.

“We recognise that digital marketing and social media management will be at the centre of what marketing managers will do in the future,” she said.

“The syllabus we’ve developed focuses on the digital marketing techniques and thinking that are essential to all organisations – not just to large organisations, but also smaller businesses, new start-ups, sports clubs and charities.

“Giving students the opportunity to study how those techniques and concepts fit into traditional marketing practices enables them to develop a more relevant range of theory and practice to underpin their career in digitally-driven firms and markets.”

Close links with IBM mean that students will have access to the latest social media activities and digital-marketing techniques – and for Peter Jakob, IBM UK and Ireland Brand Manager, the involvement of the company reflects the importance it places on the digital marketing skills of potential employees.

“We welcome this link with the Business School at De Montfort University,” he said.

“This innovative degree, with its joint focus on digital marketing and social media management, reflects what UK companies now urgently seek in future employees – the ability to contribute in a concrete way to contemporary digital marketing operations and to shape the dynamic social media activities that can influence key customer groups.

“The 2011 IBM Chief Marketing Officer (CMO) study revealed that 82 per cent of CMOs say they plan to increase their use of social media over the next three to five years, but only 26 per cent are tracking blogs today.

“Customers are sharing their experiences widely online, giving them more control and influence over brands. The study shows that this shift in the balance of power from organisations to their customers requires new marketing approaches, tools and skills in order to stay competitive. The skills that the Digital Marketing and Social Media degree will offer are exactly the type of new competitive skills that marketers need.”

Deputy Vice-Chancellor and Dean of Business and Law Professor David Wilson said: “Establishing such a valuable learning link with IBM will inspire graduates to seek leadership roles themselves in their future career and to take on significant responsibility in what is now a critical management area for many organisations.”

The programme also has the backing of the Rabbit Agency, an award-winning social media specialist.

Dirk Singer, founder of the Rabbit Agency, said: “Social media marketing has matured to an extent where there is a real need for a course like this that matches the theory with hands-on experience.

“The skills set that the course will provide is relevant throughout the marketing mix, both in agencies and in-house, and graduates will almost certainly be in demand, especially at a time when many marketing areas are seeing budgetary squeezes. We’re really thrilled to be supporting DMU in this industry ‘first’.”

The input of the Rabbit Agency, through knowledge sharing on creative social media developments, is valued by the course team for the rare exposure it offers students to highly-rated agency practice.

The three-year course can be extended to four years with a 12-month paid placement within a marketing agency or other business.

Practical experience in industry, combined with a strong focus on the contemporary nature of digital marketing, will ensure that students graduate with a strong online portfolio that they can show prospective employers.

Deadline for applications for DMU’s Digital Marketing and Social Media BA (Hons) – starting in September 2012 – is Sunday 15 January 2012.

Anyone interested in the course can sign up for a free digital marketing taster session during December and January. The first taster session is on 10 December. Email ambmar@dmu.ac.uk for details.

Further information about the course, and details of how to apply, are available at http://www.dmu.ac.uk/digitalmarketing

 


Social Success from salesforce.com

Salesforce.com really are the company that keeps on giving. Just a few weeks into 2012 and they’re already announcing ‘The Social Success’ resource site ‘to help you social power your business.’

Well, we all know that social is both the present and the future, so here’s what to expect from The Social Success:

:: Ideas, advice and best practice on social media for sales, marketing, customer service and beyond

:: Expert interviews, Dreamforce Takeaways, and social round-ups from around the web

:: Lots of statistics, expert quotes and further resources…

If this sounds like something you would like, just click here and download your copy of ‘The Social-Powered Enterprise eBook’.

 


Pupils set for coding and app lessons

The BBC reported this week that ‘School ICT’ lessons are to be replaced by Computer Science Programme.

If you read past the horribly antiquated term, which brings to mind men in white coats with punch cards surrounding a computer attached to a dot-matrix printer, the proposal is surprisingly hopeful, although belated.

Michael Gove is pushing this forward to enable young people to be able to ‘work at the forefront of technological change,’ an idea that ROD have been pushing for a while, as we’ve blogged about here and here.

So from this announcement think less ‘computer science’ and more teaching on coding, apps, programming, cloud, platforms and social integration.

The BBC reports that: Computer games entrepreneur Ian Livingstone, an adviser to Mr Gove, envisages a new curriculum that could have 16-year-olds creating their own apps for smartphones and 18-year-olds able to write their own simple programming language.

ROD knows that some 18-year olds are already able to code and indeed change the face of computing. Take for example the legendary Steve Wozniak of Apple fame, who dropped out of University to work on the first Apple computer in Steve Jobs’s garage; or his Silicon Valley colleague Mark Zuckerberg who developed ‘The Facebook’ whilst at University.

The hope from this great news is that the next generation of Wozniaks, Zucerkbergs and Benioffs will stem from the UK; that companies (start-ups and established firms) will be able to hire a crop of trained and able young talent fresh from school, college or university.

Teaching in IT shouldn’t be restricted to IT lessons, all lessons should be using apps, tablets and new technologies as part of a wider integrated IT approach.

We predict a new breed of start-up, that focuses on producing materials and apps for the education market; even down to publishing firms making interactive text books available for tablets – giving rapid and automated feedback to students as they learn and pushing notifications to them as they study.

Our wish for schools is that they draft-in existing skills from the corporate environment in order to best facilitate ‘computer lessons’ for students. Not all IT teachers will be able to code or build an app, but to explore creative potential in students the schools should look outside of their walls and even consider work placements with start-ups; extra-curricular classes in smart phone app development; weekend hackathons; partnerships with tech firms and training in new technologies such as HTML5 and the salesforce.com platform.

We await the implementation of this education drive and look forward to welcome the next breed of developers and programmers to the cloud eco-system.