/Salesforce Business Analyst

Salesforce Business Analyst

Resource On Demand Limited
Published
June 20, 2022
Location
UK Wide, United Kingdom
Job Type
Reference
NW3751
Flexibility
Home Working
Technology
Salesforce Sales Cloud, Salesforce Service Cloud
Base Salary
£50k to £60k
Work Hours
Full Time

Description

We have an urgent requirement for a Salesforce Business Analyst to join a client, who are in an exciting phase of expansion.

This role is fully homeworking from the UK and will require someone who is experienced enough to work autonomously and without close supervision.

Responsibilities

As the Salesforce Business Analyst you will be responsible for exploring customer situations to develop a fuller understanding of their underlying need. You'll also be responsible for developing and maintaining productive relationships with internal and external customers, whilst advocating customer satisfaction as a key value.

Skills

You should have the following skills:
- Able to lead workshops for discovery and requirements gathering
- Able to deal effectively with dissatisfied customers
- Background in defining features, user stories, and acceptance criteria where necessary
- Ability to model processes
- Good knowledge of Salesforce standard features, including flows, security and reports

Experience Requirements

- Experience of working in Agile Methodology and experience of working on Integration projects.
- Experience of working in a consultancy.

Qualifications

Salesforce Certified Administrator
Salesforce Certified Sales/Service Consultant advantageous

Educational Requirements

N/A
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