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App of the Month – Desk.com

Desk.comThis is not a new app by any means, but with so many reviews to do and so little time, we would like to impart our knowledge of salesforce.com’s product Desk.com. This mobile app is geared around streamlining customer support cases. It is smart, easy to set up, easy to use and is certainly affordable (the first Agent is free).

It pulls all of your customer services conversations into one desktop, so that you can respond to and engage customer support cases via email, phone, chat, Twitter and Facebook, directly from any mobile device. It also offers a variety of different support options, including help documentation, video tutorials and community forums.

And we are not alone in thinking Desk.com is a great way to support your customers on the move. Reviewers consistently give it top marks, making it a top app for small and growing businesses.

2012-08-21T11:00:01+00:00 App of the Month, Review|