London, United Kingdom
Permanent
£55k+
TD4260
Full Time
Hybrid
Are you an independent thinker with a knack for problem-solving? Do you thrive in a fast-paced environment where you can take initiative and make a real impact?
We’re recruiting on behalf of our client, a Salesforce customer, for an Amazon Connect Administrator role based in the South West of England.
Why Join Them?
⏩Work with cutting-edge technology to optimise contact centre operations.
⏩Enjoy a flexible work schedule with only four days in the office.
⏩Be part of an innovative organisation that values autonomy and critical thinking.
⏩Opportunity to contribute to meaningful projects with room for personal growth.
Ready to take your career to the next level? Apply now to become an integral part of this innovative team!
As an Amazon Connect Administrator, you’ll:
⏩Configure and maintain Amazon Connect contact flows, queues, routing profiles, and other components to meet business needs.
⏩Troubleshoot and resolve technical issues related to Amazon Connect and its integrations.
⏩Optimise system performance to ensure efficient call handling and customer service delivery.
⏩Manage user accounts, permissions, and security settings within Amazon Connect.
⏩Collaborate with stakeholders to identify opportunities for improvement and implement solutions.
⏩Stay up-to-date on Amazon Connect features and recommend enhancements to improve operations.
⏩Provide training and support for contact centre agents and supervisors on Amazon Connect tools.
The ideal candidate will:
✅ Be self-sufficient and able to take initiative in their work.
✅Have proven experience as an Amazon Connect Administrator or similar role.
✅Possess strong problem-solving skills and the ability to think critically under pressure.
✅Have excellent communication skills for collaborating across teams.
✅Be comfortable working independently while identifying areas for improvement.
✅Experience of integrations between Amazon Connect and Salesforce.
FinTech experience is beneficial but not essential.
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