The Ultimate Guide to a Career as a Salesforce Sales Cloud Consultant
Salesforce is a customer relationship management (CRM) software solution that unites sales, service, marketing, commerce and IT teams with a single, shared view of customer information, helping you build stronger relationships with your customers.
There are many different Salesforce avenues that work to maintain the functionality of the CRM platform and depending on your interests and skills, there is a career in Salesforce for you.
Join us as we explore the fantastic benefits of working in Salesforce as a Salesforce Sales Cloud Consultant including competitive salaries and opportunities for progression. With years of experience, the specialists at Resource On Demand are here to connect you with your dream job with the world’s leading CRM platform.
What is a Salesforce Sales Cloud Consultant?
A Salesforce Sales Cloud Consultant is similar to a Service Cloud Consultant or Marketing Cloud Consultant but specifically for a business’ sales department. They specialise in designing and implementing Sales Cloud solutions to help customers meet their business requirements. Sales Cloud is a specific application on the Salesforce CRM platform designed to help organisations sell smarter and faster by centralising customer information, logging interactions, allowing for collaboration across teams and automating tasks, giving sales teams the ability to be more productive.
The Salesforce Sales Cloud Consultant has experience working with sales or marketing organisations, designing solutions that optimise the Sales Cloud functionality to manage sales, leads and customer information and has expertise in other applications on the Salesforce platform. They play a key role in optimising customer journeys by working closely with organisations to understand and optimise the Sales Cloud to meet their specific needs, contributing to long-term customer success. They also need to stay up to date with new features becoming available on the Sales Cloud platform.
What does a Salesforce Sales Consultant do?
The role of a Salesforce Sales Cloud Consultant involves spending time working with stakeholders to understand specific sales targets and business requirements and designing bespoke solutions for them on the Sales Cloud application. Depending on the company and complexity of the role, Sales Cloud Consultants may be required to provide additional training to sales teams and end-users to ensure effective use of Sales Cloud.
Key responsibilities of a Salesforce Sales Cloud Consultant include collaborating with stakeholders to understand specific business requirements, configuring and customising Sales Cloud to align with the organisations sales processes and workflows, leading the implementation of Sales Cloud features and integrating Sales Cloud with other Salesforce products. Sales Cloud Consultants also anticipate and mitigate risk and have knowledge of Salesforce best practice.
Why is a Salesforce Sales Cloud Consultant role so interesting?
The Salesforce ecosystem is dynamic and constantly changing, therefore professionals who can adapt to new technologies and industry trends will find themselves well-positioned in Salesforce Cloud Consultant roles. The role of the Salesforce Sales Cloud Consultant is particularly fulfilling in itself as they play a crucial role in helping businesses optimise their sales processes and day-to-day lives through Sales Cloud and contributing to long term customer success.
How to land a Salesforce Sales Cloud Consultant role?
During the interview process for a Salesforce Sales Cloud Consultant role, candidates are often required to present a solution to a business scenario to a panel of people. This task requires the individual to call upon their own experience and allows the individual to demonstrate a number of skills that the panel are looking for, including client facing skills, the ability to perform under pressure as well as their proficiency with Salesforce Sales Cloud administration and configuration.
In terms of Salesforce certifications, aspiring Salesforce Sales Cloud Consultants should aim to complete the Salesforce Certified Sales Cloud Consultant programme. It is specifically designed for Salesforce Consultants who have experience implementing Sales Cloud solutions and allows individuals to demonstrate their expertise. Other certifications that will help your CV stand out include Salesforce Administrator and Platform App Builder certifications. While Salesforce certifications demonstrate you have a solid understanding of the platform, hands-on experience working with Salesforce Sales Cloud is the most valuable quality you can bring to the table.
What does progression look like for a Salesforce Sales Cloud Consultant?
Salesforce Sales Cloud Consultants often come from Salesforce Consultant roles. As the consultant becomes more familiar with the Salesforce platform and Salesforce technologies including Sales Cloud, they may decide to become an expert in that particular field and move into a more specialised Sales Cloud Consultant role. Alternatively, someone with a background in sales may transition well into an entry-level Sales Cloud Consultant role because they understand what it is like to be a user of marketing systems and the frustrations users may have.
Career paths for Salesforce Sales Consultants often include opportunities for advancement into more senior roles as the skills they have are invaluable to Salesforce customers and partners. With enough experience, a Salesforce Cloud Consultant can move into a more specialised senior role in which they will take on more complex projects or work with larger clients. Depending on their interests and skills, they may become the leader of a Sales Cloud at a Salesforce partner or Product Owner for a big customer with a large instance of Sales Cloud. Continuous learning and staying up to date with the latest Salesforce certifications are crucial for career progression in this field.
Salary expectations for a Salesforce Sales Cloud Consultant?
In the UK, the average salary for a Salesforce Sales Cloud Consultant ranges from £50,000 per year at a junior level to £80,000 per year at a senior level. However, salaries have been known to exceed this and can vary, of course, based on factors such as experience, location, size of the company, role complexity and whether they work for a Salesforce customer or a partner. The Salesforce Sales Cloud Consultant salary is defined in line with the complexity and seniority of their position.