The Ultimate Guide to a Career as a Salesforce Training Specialist

A Salesforce Training Specialist provides employees of an organisation the training they need to work with the Salesforce CRM platform. Core responsibilities of a Salesforce Training Specialist include designing comprehensive learning programmes, evaluating performance and providing meaningful feedback and staying ahead of the curve by mastering the latest Salesforce releases and updates.

As a Salesforce Training Specialist, you’ll guide a diverse range of Salesforce professionals, from Salesforce Developers through to Salesforce Consultants. Your training helps individuals in the Salesforce ecosystem stay up to date with Salesforce platform updates and Salesforce best practices, ensuring they excel in their roles.

As a Salesforce Training Specialist, you may function as a teacher, work as an administrator or help adjust the Salesforce platform to meet the needs of your company. A Salesforce Trainer is typically responsible for delivering training programmes to individuals, teams and entire organisations, creating educational content such as tutorials, workshops and presentations, guiding learners to earn Salesforce certifications and staying up to date with Salesforce’s three annual releases.

The road to becoming a Salesforce Training Specialist requires a blend of technical expertise, excellent teaching skills and Salesforce certifications. Though not essential, a degree in information systems, computer science, or business administration is common among Salesforce Trainers.

In terms of technical skills, a Salesforce Training Specialist must possess a deep understanding of the Salesforce platform, including its clouds, features and capabilities. This kind of knowledge is gained from years of hands-on experience using the Salesforce platform and developed through acquiring numerous Salesforce certifications. Often Salesforce Training Specialists start out as Salesforce Administrators and work their way up to Salesforce Developer roles, where they will gain invaluable skills and experience that will help them thrive in a Salesforce Trainer role.

In addition to technical skills and experience, employers will look for Salesforce Training Specialists that possess a number of desirable ‘soft’ skills. Soft skills for Salesforce Trainer jobs include exceptional spoken and written communications skills, teaching skills, presentation skills, patience and adaptability, and the ability to explain complicated Salesforce concepts in simple terms. If you plan to train others, these skills are vital.

As well as being able to demonstrate a range of technical and soft skills, organisations will also look for Salesforce certifications. This is not only because Salesforce certifications demonstrate you have knowledge in specific areas of Salesforce, but also exemplifies a willingness to learn. Key certifications for the Salesforce Training Specialist role include Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder and Salesforce Certified Instructor. From this list, the Salesforce Certified Instructor certification is the most important as it shows you’re not just knowledgeable with Salesforce technology but also an excellent teacher.

On average in the UK, a Salesforce Trainer salary can range from £40,000 to £60,000. These figures represent a general estimate and may vary based on candidate experience, location, company size and other factors. For example, a senior Salesforce Trainer can command a higher salary due to their greater experience level, specialist skills and Salesforce certifications.